Privacy Policy

Last updated: July 1, 2025

Lumi("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our AI-powered emotional wellness platform.

By using Lumi, you agree to the practices described in this policy. If you do not agree, please discontinue use of the service.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and a password (stored in hashed form).

Emotional Wellness Data

When you interact with our AI wellness assistant, we collect the messages you send and the emotional analysis generated from your conversations. This includes mood scores, mood tags, and conversation history.

Audio Listening Data

We track which audio tracks you listen to, your listening duration, and your volume preferences to improve recommendations.

Usage Data

We automatically collect information about how you use Lumi, including device type, browser type, IP address, pages visited, and time spent on pages.

Local Storage Data

Lumi stores certain preferences (such as theme settings, persona choices, and session progress) locally on your device to enhance your experience.

2. How We Use Your Information

To provide and personalize AI-driven emotional wellness conversations
To recommend therapeutic audio tailored to your emotional state
To track your mood over time and provide insights
To detect crisis situations and provide appropriate resources
To improve our services, develop new features, and optimize user experience
To communicate with you about your account, updates, and support
To process payments and manage subscriptions

3. AI Conversations & Emotional Data

Your conversations with our AI wellness assistant are processed to generate empathetic, context-aware responses. We want to be transparent about how this works:

Conversations are analyzed in real-time to detect emotional states and provide appropriate support
Emotional data (mood scores, tags) is stored to build your personal wellness profile
If we detect potential crisis situations, we provide immediate resources and helpline information
Your conversation data is never sold to third parties
Your data is not used for advertising purposes

4. Data Sharing

We do not sell your personal information. We may share data in the following limited circumstances:

Service Providers: Trusted third-party services that help us operate Lumi (e.g., cloud hosting, payment processing, AI model providers). These providers are contractually obligated to protect your data.
Legal Requirements: We may disclose information if required by law, regulation, or legal process, or to protect the safety of users or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (HTTPS/TLS), secure data storage, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account information and wellness data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. Local storage data on your device can be cleared through your browser settings.

7. Your Rights

Depending on your location, you may have the right to:

Access and receive a copy of your personal data
Correct inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict certain processing of your data
Data portability (receive your data in a structured format)
Withdraw consent for notifications at any time

To exercise these rights, contact us at the email address below.

8. Children's Privacy

Lumi is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately and we will take steps to delete it.

9. Notifications

If you enable notifications, we may send you reminders about mood check-ins, wellness tips, or account updates. You can disable notifications at any time through your browser settings or within the Lumi app settings.

10. Mental Health Disclaimer

Lumi is a wellness tool and is not a substitute for professional mental health care. Our AI assistant provides general emotional support and should not be used as a replacement for therapy, counseling, or medical treatment. If you are experiencing a mental health crisis, please contact a licensed professional or call a crisis helpline immediately.

Emergency Resources:

988 Suicide & Crisis Lifeline (US): Call or text 988
Crisis Text Line: Text HOME to 741741
International Association for Suicide Prevention: iasp.info/resources/Crisis_Centres

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of Lumi after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Lumi

Email: [email protected]